Suporta is the helpdesk that also ships the work. Tickets, sprints, timelogs and KPIs in one multi-tenant workspace, with a fleet of AI agents that plan, code, test, review and document. On your model. Or on your own machine.
Reported by a client through the Outlook add-in. Elaborated by AI into a developer-ready ticket, estimated at 5 points, and auto-queued to the agent.
Plugs into the stack you already run on
Most helpdesks stop at "assigned". Suporta carries the ticket all the way through planning, code, tests, review and documentation, and it keeps every hour, every euro and every pull request attached to the client it belongs to.
Choose the provider and the model per agent, on your own API key. Or switch a project to Local Agent mode: the work runs on a developer laptop through their own Claude Code subscription, with our MCP wired in. No API tokens billed, no code leaving your git remote.
A database per tenant, a subdomain per organisation, and per-company scoping inside it. Your clients see only their own tickets.
Hours, token spend and agent cost roll up per client and per project, with a markup you set, plus two separate invoice states so nothing is billed twice.
Agents never merge. They open the pull request, run the checks, and land in a Needs a human queue where you can steer them mid-run, stop them, continue where they left off, or resolve the ticket by hand. Monthly budgets and per-agent switches keep spend bounded.
Every agent has one job and hands off to the next. They work across all the repositories a project links: one coherent change, one pull request per repo.
Run agents on your provider key, or queue them to a developer machine. Set it per organisation, override it per project.
Planner on a thinking model, doc review on a cheap one, review somewhere in between. The catalogue refreshes itself weekly.
Tokens are booked per phase, priced per model, and rolled up per client and project with your markup applied for invoicing.
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PRs approved
The web app is the source of truth. Everything else, your phone, your inbox, your terminal, is the same ticket seen from where you already are.
Wire Suporta into Claude Code with the MCP server and your tickets become tools you can call: fetch, search, create, update, reply. Then let the worker pool claim queued tickets and run them locally, on your own subscription.
$ npx suporta-agent init
✓ registered company.suportahub.com
$ npx suporta-agent start
→ claimed #1035 · worktree ready
→ claude code session started
✓ pushed tickets/1035-login-500 · PR openedRead an email, let AI classify it, and create the ticket on the right company and project, then log your time on it, all inside the reading pane.
phone_iphoneNative iOS and Android. Dashboard, tickets, the sprint board, notes and project work in your pocket.
The full workspace on your own subdomain: tickets, projects, sprints, timelogs, calendar, leave, notes, KPIs and the AI control room.
apiScoped API tokens per developer, per project. Everything the app does is a documented endpoint.
hubBitbucket, Sentry, Slack, Teams, Microsoft 365 and Google Calendar, two-way where it matters.
Measured on the dashboard, per client, every month.
No hand-offs between tools, no copy-pasting a ticket into a chat window, no lost hours.
From the client portal, an email through the Outlook add-in, or a Sentry issue that becomes a ticket automatically.
AI rewrites a rough client report into a developer-ready ticket, suggests story points, and the planner fills the sprint by real developer capacity.
Planner, coder and reviewer work across every linked repository, boot the app, run the tests, and approve the pull request.
Hours, token cost and agent spend land on the client and project, ready to invoice with your markup.
Not a ticket list with modules bolted on. The modules were built together, so a leave day changes your sprint capacity and a timelog changes your invoice.
Client intake, SLA deadlines with breach alerts, internal and client-visible replies, editable replies, company-scoped mentions and a full activity log.
view_kanbanSprint boards, story points, capacity from real working days minus leave, auto-fill per developer, AI reshuffle suggestions, and a close flow that rolls work forward.
timerA live timer, per-entry logs with notes, token cost per entry, separate freelancer and client invoice states, and an Excel export that totals it all.
monitoringA different overview per role, trend charts, attention reports on stalled tickets, sprint progress, and the live AI control room.
“We run our own agency on Suporta. Every feature on this page exists because a support ticket needed it, including the agents that now close those tickets for us.”
Kenneth van den Boogaard
Founder, BitPeak
Fourteen days, every feature unlocked, no credit card. Bring your own model, or point it at the Claude Code you already pay for.