Privacy Policy

At Suporta ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Account information — name, email address, and password when you register for an account.
• Billing information — payment method details processed securely through our payment provider.
• Usage data — information about how you interact with our platform, including pages visited and features used.
• Device & log data — IP address, browser type, operating system, and timestamps.
• Communications — messages you send us via contact forms or support tickets.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our platform and services.
• Process transactions and send related information such as purchase confirmations and invoices.
• Send administrative messages, updates, and security alerts.
• Respond to your comments and questions and provide customer support.
• Monitor and analyse usage trends to improve user experience.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers — trusted European vendors who assist in operating our platform. This includes Hetzner (cloud hosting and data storage), Lettermint (email delivery), and Mistral (AI processing). All primary providers are based in Europe.
• Legal compliance — if required by law or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we securely delete or anonymise it.

5. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data.
• Objection — object to the processing of your data in certain circumstances.
• Portability — receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at privacy@suporta.io.

6. Security & Data Residency

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is stored and processed within European data centers — hosted on Hetzner infrastructure located in Germany and Finland. We do not transfer your data outside the European Economic Area as part of our standard operations. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: